Customer Relationship Management
Key Features
- Customer Relationship Management
- Sales Pipeline Tracking
- Task & Follow-up Reminders
- Reports & Analytics Dashboard
- Secure Login & User Management
- User dashboards for reservations
Travel CRM by TechWalk Solutions is a powerful Customer Relationship Management system that helps businesses organize leads, track sales, automate tasks, and improve customer engagement. It provides an easy-to-use dashboard, real-time insights, and workflow automation — all designed to boost productivity and growth.
Key Features:
- Smart Search: Find hotels by city, dates, and preferences
- Live Availability & Pricing: Always up-to-date information
- Secure Online Booking: Safe & reliable checkout
- Hotel Details: Photos, amenities, pricing, and policies
- Instant Confirmation: Get booking confirmation immediately
- User Accounts: Manage reservations with ease
OneX CRM
One Stop Solution for Managing Your Travel Business Efficiently! Save on the repetitive work and hassles of tracking every lead, document, payment, schedules and tasks to start with.
Auto-Lead Capture & Management
Suppliers & Product Management
User & Role Management with Attendance
Auto Itinerary, Quotation & Voucher Builder
OneX CRM
Features & Pricing Overview
OneX CRM is an all-in-one solution specially designed for travel agencies, tour operators, DMCs, and travel consultants to manage leads, bookings, quotations, operations, follow-ups, and customer relationships from a single platform.
Built specifically for the travel industry, the CRM helps streamline operations, improve team productivity, automate workflows, and increase sales conversions.
OneX CRM
Core CRM Features
Smart Lead Management
- Capture leads from multiple platforms.
- Manage inquiries from Facebook, Instagram, WhatsApp, Email & Google Sheets.
- Centralized dashboard for all customer inquiries.
- Lead assignment and tracking.
Follow-Up & Query Management
- Smart follow-up reminders.
- Alerts for unattended queries.
- Track customer communication history.
- Payment and inquiry follow-up management.
Itinerary & Quotation Builder
- Create professional travel quotations in minutes.
- Automatic tax, subtotal, and total calculations.
- Build customized travel itineraries quickly.
- Share itineraries through Email, WhatsApp & SMS.
Customer & Booking Management
- Centralized customer database.
- Booking history and customer preferences.
- Organized travel records and communication logs.
Reporting & Analytics
- Daily sales and activity reports
- Lead source tracking
- Team performance reports
- Business insights for better decision-making
Multi-Currency Quotation System
- Generate quotations in multiple currencies.
- Easy currency conversion and markup management.
- Suitable for international travel businesses.
OneX CRM
Additional Business Benefits
A Travel CRM streamlines operations, boosts productivity, enhances customer experience, and drives faster business growth through smarter insights and better decision-making.
OneX CRM
Integrated LMS (Learning System)
- Built-in LMS for team training and business growth.
- Improve staff productivity and onboarding.
- Learning support for sales and operations teams.
- Full support and tutorials for easy LMS adoption and usage.
Schedule Tracker
OneX CRM helps you schedule your tasks and brings a system. Now never let a deal be a victim of mismanagement.
Contacts
With OneX CRM, you have access to all your contacts anytime. Get access anytime you need with advanced searches.
Mobile Friendly
Organise, manage and monitor your leads anywhere, anytime. The CRM is compatible with both mobiles and tablets screens.
Customization Options
- CRM customization as per your business workflow.
- Flexible modules and process setup.
- Personalized dashboards and features.
Quick & Reliable Support
- Fast onboarding assistance.
- Dedicated technical support team.
- Quick issue resolution for smooth operations.
Scalable for Growing Businesses
- Suitable for startups, SMEs, and large travel agencies.
- Easy expansion of users and features.
- Supports business growth without limitations.
OneX CRM
Quick & Reliable Support
- Fast onboarding assistance.
- Dedicated technical support team.
- Quick issue resolution for smooth operations.
OneX CRM
Scalable for Growing Businesses
- Suitable for startups, SMEs, and large travel agencies.
- Easy expansion of users and features.
- Supports business growth without limitations.
First Year Plan – ₹20,000 / Year
Pricing Details
Includes:
- 3 User Access
- CRM Setup &
- Onboarding
- Integrated LMS Access
- Technical Support
- Basic Customization Support
Additional Users:
- ₹499 per additional user
Why Choose Our Travel CRM?
- Travel industry-focused CRM solution.
- Automates lead and booking management.
- Improves sales and customer experience.
- Easy-to-use and highly customizable.
- Centralized operations management.
- Dedicated support and continuous updates.
Ideal For
- Travel Agencies
- Tour Operators
- Destination Management Companies (DMCs)
- Visa Consultants
- Holiday Package Providers
- Corporate Travel Companies
Looks Interesting ?
CRM FAQ's
Frequently Asked Questions
What is a CRM for the travel industry?
A travel CRM is specialised software that helps travel agencies manage leads, build itineraries, generate quotations, track bookings, and automate follow-ups – all from one platform designed for the specific workflow of travel businesses.
Which CRM is best for travel agencies in 2026?
There are many CRM providers in the travel industry, but OneX CRM is chosen as the best option for travel agencies in 2026, offering an integrated itinerary builder, automated quotation tools, WhatsApp-native communication, and a travel-specific pipeline – deployed in days, not months.
Do tour operators need a different CRM than travel agencies?
Can a travel CRM send quotations via WhatsApp?
How long does it take to set up a travel CRM?
OneX CRM can be operational in 1-3 days with pre-built templates, supplier libraries, and guided onboarding. Generic CRMs often require months of customisation to match the same capability.
How does a CRM improve travel agency sales?
A CRM improves sales by reducing response times, automating follow-ups, enabling faster and more accurate quotations, and giving sales managers full pipeline visibility – all of which increase lead conversion rates.
Is CRM for travel agents worth the investment?
What is the difference between travel CRM and travel management software?
Travel CRM focuses on the sales process – lead capture, quotation, conversion, and customer relationship management. Travel management software handles operational logistics like booking and ticketing. Some platforms, like OneX, combine both.
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