Privacy Policy

Welcome to Techwalk Solutions. This Privacy Policy explains how we collect, use, share, and protect user information when you interact with our services, including but not limited to the use of our app integrated with WhatsApp Business Platform.

By accessing or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, and other contact details.

Device Information: IP address, device type, operating system, browser type, and usage data.

Message Content: As required for message delivery via the WhatsApp Business Platform.

Payment Information: For services requiring payment, such as billing details, cards, or payment gateway information.

Log Data: Information on how you interact with our app or services.

2. How We Use Your Information

We use the information collected for the following purposes:

To provide and improve our services.

To communicate with you, including sending messages through WhatsApp.

To comply with WhatsApp Business Platform's policies and Meta's guidelines.

To process payments and manage billing.

To analyze usage data and improve customer experience.

To respond to your inquiries and provide technical support.

3. Sharing Your Information

We may share your information in the following circumstances:

With Meta (WhatsApp): To facilitate message delivery using their cloud-based servers.

Service Providers: Third-party vendors who assist in payment processing, hosting, and analytics.

Compliance: To comply with legal obligations, regulations, or law enforcement requests.

4. Data Security

We implement strict security measures to protect your information:

Data encryption (SSL/TLS) during transmission.

Restricted access to sensitive information.

Regular monitoring and auditing for vulnerabilities.

Despite our efforts, no method of data transmission or storage can be guaranteed as 100% secure.

5. Your Rights

You have the following rights regarding your data:

Access your personal data.

Correct or update your information.

Request deletion of your data.

Opt-out of non-essential communications.

For requests, please contact us at contact@techwalksol.com.

6. Retention of Data

We retain personal data only as long as necessary for business purposes or legal compliance. Upon request, we will delete or anonymize your information.

7. Third-Party Links

Our app may include links to third-party services. We are not responsible for their privacy practices and encourage you to review their policies.

8. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be communicated by updating the "Last Updated" date above.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: contact@techwalksol.com

By using our services, you consent to the practices described in this Privacy Policy.